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PRESS/MEDIA INQUIRY: PRESS@FAUXREALNYC.COM
GENERAL QUESTIONS: INFO@FAUXREALNYC.COM
SALES INQUIRY: SALES@FAUXREALNYC.COM
ONLINE SHOP INQUIRY: SHOP@FAUXREALNYC.COM

 

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ONLINE SHOP RETURN POLICY

If you are not completely satisfied with your purchase, I am happy to offer a refund on the cost of the item purchased or exchange on any items within 15 days of your receipt of your purchase. Please email me at shop@fauxrealnyc.com to let me know you would like to request a return or exchange. I'm sorry, but there is no refund on shipping/handling charges.

When returning your package, please include the following:

1) Unworn item(s) in its original condition

2) A copy of the original invoice

3) A note as to whether you are requesting an exchange or return. If you are returning, please let me know your reason for return as your feedback helps us make our product and service better. Thank you!

Please ship your return/exchange to:

FAUX REAL NYC

74 Slocum Avenue, Bronxville NY 10708
USA


Please use a padded envelope or box to make your return. Please insure your return. We are not responsible for lost or items damaged during shipping.

For exchanges where you have ordered an incorrect length/size or item, We may require you pay for the return shipping costs. 

Repairs
If you receive a damaged product, please let us know within 7 days of receiving the product to be eligible for a no-charge repair.

Repairs outside of 7 days from your order are subject to availability of materials/type of materials and degree of repair. Please email us with your problem (pictures are very helpful!) and I'll do my best to work out a solution. There may be a small materials fee for repairs or replacement of chains as well as return postage for repair jobs.

Crediting Your Returns
I will credit your account on the card used for purchase once the return is received. Please allow 10-14 days for credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement. I'm sorry, but there is no refund on Shipping/Handling on returned merchandise.

If you have any questions, please feel free to contact us at shop@fauxrealnyc.com

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2 OPPOSITE MINDS CREATING 1 VISION

NEW YORKER DESIGN DUO LOUIS DECICCO AND MARI OUCHI ARE MAKING MORE THAN JEWELRY/OBJECTS SINCE 2009. THEY ARE MAKING PIECES THAT YOU CAN THINK AND TALK ABOUT. UNEXPECTED MATERIALS TRANSFORMED INTO PIECES WITH SURPRISING GRACE AND VISION. TRY AND CHALLENGE PEOPLE’S EYES/MIND THROUGH THEIR WORK WITH A VERY THOUGHTFUL TOUCH AND A TWIST IN SENSE OF HUMOR.

FAUX/REAL POSITIONED THEMSELVES ON A FINE LINE BETWEEN THE FIELDS OF ART/ DESIGN/FASHION/INTERIORS/ARCHITECTURE. THEY DON’T NECESSARY BELONG TO ANY OF THEM BUT SATISFY ALL. NUMEROUS SUCCESSFUL COLLABORATIONS IN THOSE FIELDS MAKE THEM CONTINUE THEIR EXPERIENTIAL JOURNEY FOR THE NEXT... THE NEW FAUX/REAL.

NORTH AMERICA

NEW YORK
MARYAM NASSIR ZADEH
CREATURES OF COMFORT
GREY AREA
MATTER
COOPER HEWITT MUSEUM

MOMA- Museum Of Modern Art New York

CHICAGO
LISSA

LOS ANGELES
CREATURES OF COMFORT
OOGA BOOGA

MOCA - The Museum of Contemporary Art Los Angels 
203040
TEN OVER SIX

COSTA MESA
THE CELECT

SAN FRANCISCO
NO.3

SAN JOSE
ANAISE

TEXAS
LAS CRUXES

PORTLAND
STAND UP COMEDY
WEST END

SEATTLE 
TOTOKAELO

COLORADO 
POUR PORTER

MISSOURI 

FINE FALK

TORONTO
FAWN
EWANIKA

EUROPE

LONDON
OTHER/SHOP

MILAN 
10 CORSO COMO 

ROTTERDAM
MARGREETH OLSTHOORN

STOCKHOLM 
SVENSK TENN

DENMARK
HOLSTEBRO
APARTMENT
SILKEBORG
BUNDGARRDS

VIENNA
WEBANDITS

GENEVA 
PARADIGME

ZURICH
WALDROUD

TBILISI

CHAOS CONCEPT STORE

 

ASIA

SHANGHAI
10 COSMO COMO
TRIPLE MAJOR
ONE BY ONE STUDIO
THE FASHION DOOR

HONG KONG
SHINE

BEIJING
TRIPLE MAJOR

CHENGDU
TRIPLE MAJOR

SEOUL
10 CORSO COMO
BOON THE SHOP

SINGAPORE 

NANA&BIRD

TOKYO

N id

DELTA

RADD LOUNGE

 

MIDDLE EAST

KUWAIT
GRAIN
NO.4